At qpjl, we take the privacy of every Filipino player seriously. This Privacy Policy explains what personal information we collect when you use qpjl.pro, how we use and protect that information, and what rights you have over your own data. By registering an account or continuing to use our platform, you agree to the practices described in this document. We encourage you to read it carefully so you know exactly how your information is handled.
Last updated: 2025. This policy may be updated from time to time. Continued use of the platform after any revision constitutes your acceptance of the updated policy.
A clear breakdown of the personal data qpjl gathers, the purpose behind each type, and how it helps us deliver a safe and smooth gaming experience for Filipino players.
When you create an account on qpjl, we collect the personal details you provide during the registration process, including your full name, date of birth, email address, mobile number, and preferred currency. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years under Philippine gaming regulations, and set up your account correctly. We may also ask for a government-issued identification document at a later stage as part of our Know Your Customer (KYC) obligations. Providing accurate registration details is a condition of using the platform, and any false or misleading information may result in account suspension. Your account credentials, including your password, are stored in encrypted form and are never visible to our staff in plain text. You are responsible for keeping your login details confidential and for notifying us immediately if you suspect any unauthorised access to your account.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment-related information such as your chosen payment method, transaction reference numbers, and the amounts involved in each transaction. We do not store full card numbers or complete bank account details on our servers; sensitive payment data is handled by our certified payment processing partners who operate under their own strict security standards. Transaction records are retained for the period required by Philippine financial regulations and anti-money laundering obligations. These records allow us to investigate any payment disputes, verify the source of funds where required, and ensure that all financial activity on your account is legitimate. If you use an e-wallet or local payment gateway, the relevant provider may also collect and process data in accordance with their own privacy policies. We recommend reviewing those policies separately so you have a complete picture of how your payment data is managed across all parties involved.
When you browse or play on qpjl.pro, we automatically collect certain technical information about your device and session, including your IP address, browser type and version, operating system, screen resolution, and the pages or game sessions you access. This data helps us monitor platform performance, identify and resolve technical issues quickly, and ensure that the gaming experience is optimised for both mobile and desktop users across the Philippines. We also collect session duration and interaction data to understand how players navigate the platform, which informs improvements to our interface and game catalogue. Cookies and similar tracking technologies are used to maintain your session state, remember your preferences, and deliver a consistent experience each time you log in. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some platform features. We do not use this technical data to build advertising profiles or share it with third-party marketing networks.
If you contact our support team through any available channel, we retain a record of that communication, including the content of your messages, the date and time of contact, and any resolution steps taken. These records help us provide consistent and accountable customer service, and allow us to follow up on unresolved issues in a timely manner. We may also send you service-related communications such as account verification emails, transaction confirmations, security alerts, and updates to our terms or policies. If you have opted in to receive promotional communications, we may send you information about new games, bonuses, or platform features that may be relevant to you as a Filipino player. You can opt out of promotional messages at any time by updating your communication preferences in your account settings or by contacting our support team directly. We will always honour opt-out requests within a reasonable timeframe and will not send unsolicited marketing messages to players who have withdrawn their consent.
Your personal information is used only for the purposes described here. We do not sell your data, and we apply strict security measures to keep it safe at all times.
The personal information we collect is used to operate and maintain your account, process your deposits and withdrawals in PHP, verify your identity in line with Philippine regulatory requirements, and deliver the gaming services you have signed up for. We also use your data to detect and prevent fraud, money laundering, and other prohibited activities that could harm you or other players on the platform. Usage data helps us improve the platform's performance and personalise your experience where you have given consent. We may use your contact details to send you important service notifications, security alerts, and — where you have opted in — promotional content about new features or offers. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected, and we will always seek your consent before using it in a new way.
qpjl does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers, but only to the extent necessary for them to perform their contracted services. All third-party partners are required to handle your data in accordance with applicable Philippine privacy laws and our own data protection standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of qpjl, our players, or the public. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified of any such change in advance.
We implement a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include industry-standard encryption for data in transit and at rest, access controls that limit who within our organisation can view sensitive account information, and regular security audits of our systems and processes. Our payment processing infrastructure is handled by PCI-DSS compliant partners to ensure that financial data is managed to the highest security standards. We also monitor our platform continuously for suspicious activity and have incident response procedures in place to address any potential data breaches promptly and in accordance with Philippine data privacy regulations. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to enable any additional security features available on your account.
As a Filipino player and data subject under the Data Privacy Act of 2012, you have the right to access the personal information we hold about you, to request corrections if any of that information is inaccurate or incomplete, and to request the deletion of your data in circumstances where we no longer have a lawful basis for retaining it. You also have the right to object to certain types of processing, to withdraw your consent for optional data uses such as marketing communications, and to lodge a complaint with the National Privacy Commission if you believe your rights have been violated. To exercise any of these rights, please contact our support team using the details provided in your account dashboard, and we will respond to your request within the timeframe required by applicable law. We are committed to handling all data rights requests fairly, transparently, and without undue delay, and we will never penalise you for exercising your legal rights over your own personal information.
Quick answers to the most common questions about how qpjl handles your personal data and what you can do to stay in control.
Have more questions about how we handle your data? Our support team is ready to help. Or, if you're ready to play, join thousands of Filipino players on qpjl today.